Streamlining Incident and Complaint
Resolution in Your Organisation
Empower Your Organization with IncidentPlus - Achieve Compliance with Incident Response Requirements and Elevate Your Complaint Resolution System
Streamline Incident Management and Ensure Compliance with IncidentPlus - Simplify Incident Reporting and Resolution for Care Businesses
Our vision centers on creating solutions that are straightforward and intuitive, tailored specifically for the care industry.
Enhance Incident Management Effectiveness
Equip your team with refined processes for efficient incident prioritization and response, promoting swift actions and continuous advancement.
Maintain Adherence to SIRS & NDIS Guidelines
Fulfill all incident reporting mandates set by the Serious Incident Response Scheme (SIRS) and the NDIS Quality and Safeguards Commission, leveraged by the capabilities of IncidentPlus.
Partner With Us For Your Next Step
- Facilitates rapid resolution of unforeseen problems in the care industry such as incidents and ensuring patient safety.
- Tracks and analyses incidents, generating valuable insights about care processes and helping to prevent similar occurrences in the future.
- Enhances internal communication and collaboration during incident handling, ensuring a coordinated and informed response from the care team.
- Identifies potential risks before they escalate into critical issues, allowing for early intervention and prevention strategies, ensuring patient safety and staff well-being.
- Offers continuous monitoring, enabling swift action when potential issues arise and protecting the care organisations from adverse events.
- Evaluates risks based on their likelihood and potential impact, assisting care organisations in prioritising their risk mitigation efforts.
- Ensures care facilities adhere to relevant health regulations and standards, reducing the risk of non-compliance and its repercussions.
- Simplifies the audit process by providing easy access to necessary compliance documentation, demonstrating due diligence.
- Monitors adherence to internal policies and procedures, fostering a culture of compliance within the care organisation.
- Harnesses patient and family feedback to improve care services and enhance the overall patient experience.
- Enables care providers to quickly respond to patient comments and concerns, building trust and promoting loyalty.
- Gathers, analyses, and utilizes feedback data to drive strategic decision-making and improve patient outcomes.
- Identifies potential hazards in care facilities, promoting a safer work environment and preventing workplace accidents.
- Develops measures to control identified hazards, reducing the risk of workplace injuries or property damage.
- Educates staff about potential hazards, ensuring they are well-prepared to respond to any risks present in their work environment.
Book in a call with our Customer Success Team today!
Our Services
Incident Management Systems
IncidentPlus is a cloud-based tool designed for the healthcare industry, enhancing the management and compliance of incident and hazard reporting. Offering real-time access to essential data, our system empowers quick, informed decisions. Emphasising user-friendliness and efficiency, we’ve collaborated closely with aged care industry professionals to ensure IncidentPlus meets their specific needs. In emergencies, our robust incident reporting feature guarantees that you have crucial information at your fingertips, further facilitating optimal consumer care.
Consultancy & Support
E-Leaf specialises in healthcare consulting, providing incident management services vital for frontline workers. We help identify potential hazards, strategies effective responses, and train your team for operational resilience. Our comprehensive approach, based on industry best practices, ensures your organisation’s preparedness for emergencies. In the absence of an efficient system, the risk of losses increases, hence the crucial need for our services. With E-Leaf, you can trust us to manage crises effectively.
Education
E-Leaf’s training services align with best practices to manage risks in healthcare services. We ensure understanding of tools for incident recording, staff training, infection control, and continuous organisational improvement. Our expertise includes the Serious Incident Response Scheme (SIRS), enhancing preparedness against neglect in aged care and NDIS services. Trust E-Leaf to optimise your incident management, fulfill reporting obligations, and maintain a secure healthcare environment.
IncidentPlus offers comprehensive solutions for aged care, home care, and NDIS care providers, optimizing incident response and reporting processes.
- Empowering employees and clients: IncidentPlus enables all members of your team to report incidents effortlessly.
- Incident prioritisation: We assist in determining the priority levels of incidents, ensuring immediate attention where necessary.
- Assurance of reporting: IncidentPlus ensures all incidents are effectively reported and addressed within your organisation.
According to the Quality Standards, it is
mandatory to have an effective system and
practices in place for managing and preventing
incidents, including the use of an Incident
Management System.
agedcarequality.gov.au
